SHIPPING POLICY

PROCESSING TIME

• Orders are processed within 1-2 business days (excluding weekends and holidays).
• Custom or pre-order items may require additional processing time, which will be mentioned on the product page.

SHIPPING TIME & METHODS

• Standard Shipping: Delivery within 5-7 business days.
• Express Shipping: Delivery within 2-4 business days.
• International Shipping: Delivery time varies by destination, typically 7-15 business days.

SHIPPING CHARGES

• Free shipping on all domestic orders above ₹999.
• Standard and express shipping charges are calculated at checkout based on location and order weight.
• International shipping rates vary depending on the destination and will be calculated at checkout.

ORDER TRACKING

• Once your order is shipped, you will receive a confirmation email with a tracking number.
• You can track your order using the tracking link provided in the email.

DELIVERY ISSUES

• If your package is delayed beyond the estimated delivery time, please contact our support team.
• Haute & Chic is not responsible for lost, stolen, or undelivered packages due to incorrect addresses provided by the customer.
• If your package arrives damaged, please contact us within 24 hours with photos of the damaged item and packaging.

INTERNATIONAL ORDERS

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
• Delays due to customs clearance are beyond our control.

ADDRESS CHANGES & ORDER CANCELLATION

• Orders can only be modified or canceled within 12 hours of placing the order.
• Once an order is shipped, we are unable to make changes.

CONTACT US

For any shipping-related inquiries, please email us at [support@hauteandchic.in] or DM us on Instagram @hauteandchicofficial.